Missed Bin Collection
Missed rubbish or recycling collections, and how to report them
Before reporting a missed collection of either your rubbish or recycling containers, please check:
- whether there are any issues affecting the service - you can check the status online
- that it is your scheduled collection day
- that your bin/container was out by 7am and at your normal collection point
- that your bin/container contains the correct materials
- whether you've been left a bin hanger explaining why your rubbish or recycling wasn't taken
If you've checked all the above, you can report a missed collection to Customer Services.
We'll investigate, and if we agree that we have missed your collection, we'll aim to return to collect your rubbish or recycling within 24 hours (Monday to Friday).