West Berkshire Council

Missed Bin Collection

Missed rubbish or recycling collections, and how to report them

Before reporting a missed collection of either your rubbish or recycling containers, please check:

  • whether there are any issues affecting the service - you can check the status online
  • that it is your scheduled collection day
  • that your bin/container was out by 7am and at your normal collection point
  • that your bin/container contains the correct materials
  • whether you've been left a bin hanger explaining why your rubbish or recycling wasn't taken

If you've checked all the above, you can report a missed collection to Customer Services.
We'll investigate, and if we agree that we have missed your collection, we'll aim to return to collect your rubbish or recycling within 24 hours (Monday to Friday).

Rubbish and Recycling

Due to the snow and icy conditions on Monday 19th March there will be a delay to collections this week. Please leave your bins out and we will collect them when we can. We will be working Saturday 24th to complete this weeks collections.
This site is open from 8.30am - 5.30pm, 7 days a week. Don't forget to bring your permit!
This site is open from 12.30pm - 6pm, Mon - Fri and 8am - 6pm, Sat-Sun. Don't forget to bring your permit!