West Berkshire Council

Police Contact Number

The Police have changed their contact number, in an emergency always phone 999 at all other time however use 101

Police 101 non-emergency number

Thames Valley Police is due to go live on 14 November 2011 with 101 - the new national single non emergency number which will replace the 0845 8 505 505 number.

Calls to 101, from landlines or mobiles, will cost 15 pence per call, no matter the time of day or the duration of the call.

Everyone calling the new non-emergency number will know exactly how much a call will cost, and can be assured of equal  access whether they are on a pay-as-you-go mobile or a home landline.

Calls will be routed to the Force in the same way as 999 calls. If a caller is using a landline the routing will be based on the caller's postcode and the call will be directed to the local police force. If a caller is using a mobile telephone, the call will be routed according to the location of the mast from which the call is being transmitted.

Calls made to 101 from another police force area that has yet to 'go live' with the new number, will hear a recorded message telling them to redial using the relevant non emergency number.