West Berkshire Council

Missed Bin Collection

Missed rubbish or recycling collections, and how to report them

Before reporting a missed collection of either your rubbish or recycling containers, please check:

  • whether there are any issues affecting the service - you can check the status online
  • that it is your scheduled collection day
  • that your bin/container was out by 7am and at your normal collection point
  • that your bin/container contains the correct materials
  • whether you've been left a bin hanger explaining why your rubbish or recycling wasn't taken

If you've checked all the above, you can report a missed collection to Customer Services.
We'll investigate, and if we agree that we have missed your collection, we'll aim to return to collect your rubbish or recycling within 24 hours (Monday to Friday).


Rubbish and Recycling

We have been unable to complete collections on Spurcroft Road, Goose Green Way, Tomlin Close, Draper Close and Fyfield Way Thatcham today (Friday). Please bring your bin back in over the weekend and put it out again for 7am Monday 21 May when we will return to collect.
This site is open 8.30am - 7.30pm, 7 days a week. Don't forget to bring your permit!
This site is open 12.30pm-6pm Mon-Fri and 8am-6pm Sat-Sun. Don't forget to bring your permit!