West Berkshire Council

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Website Maintenance and Payments Offline

Due to maintenance, our website may be unavailable at times from midnight on Friday 10 July to 6pm on Sunday 12 July. 

Our payment system will be unavailable on Sunday 12 July from 12:30 to 4:30pm. We can't take any payments while we complete this process.

We apologise for any inconvenience this might cause, but we'll have things back up and running normally as soon as possible.

Triage Referrals

This page is intended for professionals

If you are a young person aged between 11 and 19 and need support with your emotional health, get in touch with us via our online form.

If your concerns are serious, urgent or complex in nature, please contact the Children, Young People and Families Health Hub on 0300 365 1234.

The EHA coordinates multi-agency emotional health triage on behalf of West Berkshire and in partnership with key public and voluntary sector services. Triage is West Berkshire's single point of entry for children and young people, aged zero to 19, with emerging emotional health difficulties.

For professional referrals to triage, please complete pdf icon the referral form [228kb] and return it to Emotional.Health.Triage@westberks.gov.uk

We are also able to offer an advisory service for professionals. If you would like to discuss a potential referral, seek advice or enquire about suitable support services please call us on 01635 519018.

Once we receive a referral, we will contact the referrer and/or parent for further information. If possible we will signpost to appropriate services at this point. If this is not possible, the referral will be discussed by our triage panel. This is comprised of experienced professionals who meet each week to discuss a child or young person's needs and decide which service/s could provide the right support. A review will be conducted with families and /or professionals after ten weeks to assess how successful the support has been.

Triage has supported over 1,000 children, young people and their families to access the right support in its first two years of operation.