West Berkshire Council

Safer Journey Card

Messages helping bus drivers understand your travel needs

For most people, catching a bus is taken for granted, but for some of our residents it can be a challenge to communicate with the driver, or to explain that they might need help with certain things. We want everyone to have the confidence to travel without fear or confusion on our bus services. 

We've created a range of messages called pdf icon Safer Journey Cards [313kb] that you can show to the bus driver to help your journey go smoothly.

The Safer Journey cards help drivers understand your needs so that they can help you.

They were originally designed to be used by residents with hidden disabilities, communication or mobility issues. However, anyone who would find them helpful in completing their journey can use them.
The cards will be recognised on all bus services within West Berkshire, but they're also helpful if you use services to neighbouring areas.

What's written on the Safer Journey cards?

pdf icon Safer Journey Cards [313kb] come with eight cards to use, seven of which have messages printed on them already, and one which has a space to write your own message.
Our cards also include room to add a destination, so that the driver can see where you want to go. 
The messages on the cards are:

  • "Please let me know when we get to... "
  • "Please help check or scan my pass for me.  I wish to go to... "
  • "I am deaf. I wish to go to... "
  • "Please be patient with me, I have a hidden disability. I wish to go to... "
  • "Please speak slowly and face me to help me understand you better"
  • "Please wait for me to sit down before moving away (in case I fall)"
  • A blank card to write your own message

Using your card 

To use your Safer Journey card, pdf icon download it from this webpage [313kb], and print it off (it doesn't matter if it's in black and white). If you can't print out your Safer Journey Card, get in touch with us and we'll send you one, or as many as you would like.

We havepdf icon written a step-by-step guide [1Mb] for you to use if you need more information on how to use the cards.  It shows you how the Safer Journey Card neatly folds down into one card, or how you can just cut out each of the cards that you need if you prefer.

You can write your own message, or where you want to go to in the spaces on the cards.
It's a good idea to place it next to your concessionary bus pass, if you have one.
Show your Safer Journey card to the driver when you board the bus.


We are also supporting the BlueAssist Scheme. The scheme works similarly to the Safer Journey Cards, but can be used on your phone, allowing you to change the message to suit your needs.  The BlueAssist scheme can be used anywhere, not just on public transport. The BlueAssist Light app is free, and available for Android and Apple phones.

Who To Contact

West Berkshire Council's Transport Policy team

01635 519505