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'Good' rating for Willows Edge Care Home

West Berkshire Council's Willows Edge Care Home in Newbury has been rated as 'Good' in all domains by the Care Quality Commission (CQC).

Issued on: 27 March 2020

West Berkshire Council's Willows Edge Care Home in Newbury has been rated as 'Good' in all domains by the Care Quality Commission (CQC).

The report, published on 24 March, follows an inspection visit on 27 February.

In the report the Inspector judged that this residential care home, which provides personal care to up to 39 residents aged 65 and over, was safe, effective, caring, responsive and well led.

In the Summary Report the CQC said that "People spoke positively of the staff. Staff were kind and compassionate and interacted well with people. The atmosphere was relaxed, friendly and welcoming. People told us staff respected their privacy and dignity." and that "People we spoke with and healthcare professionals we spoke with, all spoke highly of the service in general and the registered manager and the level of support and leadership they provided."

Graham Bridgman, the Council's Executive Member for Adult Social Care, said:

"I want to say thank you to Pooja Dhoot, our Registered Manager, and to all of her staff for the efforts they put in day to day to make Willows Edge such a great care home, for the benefit of all of the residents.  Ensuring that our vulnerable children and adults achieve better outcomes is a key element of our council strategy and it is great to see Pooja and her team recognised for their part in achieving this."

"I would also like to take this opportunity to thank the staff in all of the care homes across the district, both those run by the Council and those in the private sector, for the efforts they are making on behalf of all of us to deal with the Covid-19 emergency - they are very much in the front line and we all appreciate their efforts."

Pooja Dhoot, the Registered Manager of the Willows Edge Care Home said:

"The team at Willows Edge go above and beyond every day to ensure our residents are safe and happy.  I am very proud of the team and their continued hard work and dedication."