West Berkshire Council

Information on council services during cold weather

LOGO: West Berkshire Council

West Berkshire Council is continuing to support communities across the district during the current cold spell. However, cold weather - and particularly the snow and ice - can sometimes cause disruption to our services.

Information about some key services such as recycling collections and recycling centres, school closures, car parks, libraries and family hubs can be found on our website homepage. Some services will also be providing more information on their social media pages - links to these can be found at the bottom of this page.

  • If you are worried about someone sleeping rough you can use Streetlink to connect them with local services. Alternatively, you can contact our Emergency Duty Team on 01344 786543.
  • To find out about any disruption to recycling and refuse collections visit the Recycle for West Berkshire Facebook page.

You can also contact our Out of Hours Emergency Contact Centre on 01635 42161.

You can contact the council out of office hours for emergencies, for enquiries about social care and for issues with car parks. 

Please note, that emergencies are considered to include:

  • Major incidents - for example major accidents, significant flooding 
  • Fallen trees and other debris blocking / restricting roads or causing potential danger to road users
  • Traffic lights not working (note: West Berkshire Council only manages fixed traffic lights, not temporary traffic lights) 
  • Emergency repairs to council-owned temporary accommodation (note: tenants of properties should contact their Housing Association, landlord or agent)

Emergencies do NOT include:

  • bins not being collected
  • payments to the council
  • noise complaints

If your concern relates to emergencies regarding social care for adults and children or homelessness please contact the Emergency Duty Team on 01344 786543.

For everything else you should contact the main switchboard the next business day, or report your issue online.