West Berkshire Council

Garden Waste Collection: Cancellation Request

How to cancel your garden waste collection subscription

You have the right to cancel your garden waste collection subscription within 14 days without giving any reason. The cancellation period will end 14 days after the day you subscribed to the service.

To exercise the right to cancel, you must inform us, of your decision to cancel your subscription by doing one of the following:

To meet the cancellation deadline, it is sufficient for you to inform us that you are cancelling your subscription before the cancellation period has expired. 

If we have any queries regarding your request we will contact you to discuss them.

What happens after I cancel?

Effects of cancellation

If you notify us of your wish to cancel your subscription before the end of the cancellation period, we will give you a full refund. We'll contact you by telephone to complete the refund transaction.

We will make the refund without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel your subscription.

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. 

If you ordered an additional bin we will collect it at our own expense.

Who To Contact

Assistance with a range of issues related to council services

01635 551111