West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

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Access to Planning Information

We are carrying out some essential maintenance on part of our planning system on Tuesday 2 March 2021. Whilst this work is carried out, access to some planning application documentation may be affected. We expect this work to be completed by Wednesday 3 March 2021.

Digital Services Blog

Highlighting the work of our Digital Services Team

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Using Data to Combat Depression

How we're using data from a digital service to combat depression and isolation

Written on: 14-9-2020

Ask for help from our Community Support Hub Front

Back in April we wrote about a new digital service to help support residents during the coronavirus pandemic. Since then our Community Support Hub has helped hundreds of people and using the digital service we've been able to better capture and act on the needs of people who have contacted us.


Not only have they been able to help people who have contacted the Hub for direct assistance, but through analysing the data they have obtained in the interests of organising a community response to COVID19, they have been able to reach out to people who may be vulnerable and offer them assistance too.


It's a great example of how using a digital service can not only have an immediate benefits to services users, but can be use to help others too.




Asking for help from our Community Hub

A new digital service to help support residents during the coronavirus pandemic

Written on: 8-4-2020

The council's Community Support Hub is performing a vital role in our effort to help local communities during the coronavirus pandemic. To assist with this, today we launched a new digital service.

Ask for help from our Community Support Hub enables residents to ask our Community Support Hub for assistance for themselves or someone else, identifying if they're in a vulnerable group and what type of help they need.

It also lists local community groups who may be able to assist too.


Ask for help from our Community Support Hub Front
Ask for help from our Community Support Hub Front
The service is more than just an online form, and allows our staff to case manage each request by adding notes, requesting more information and sending emails. We've also integrated it with GOV.UK Notify to allow us to send text messages to people who don't have an email address.


Working with colleagues in Customer Services and ICT and the Community Hub, the service was created in under a week, and whilst it's only a small part of the council's response, Digital Services is proud to support our colleagues and our local community to help beat the coronavirus pandemic.

Ask for help from our Community Support Hub Back
Ask for help from our Community Support Hub Back




My Family Plan

Making it easier to offer early help

Written on: 11-6-2019

Caring for Children and Families

There are few things a council does which are more important than safeguarding children.

The Department for Education describe early help, also known as early intervention, as support given as soon as a problem emerges, at any stage in a child or young person's life.

Over the past few months the council's Digital Services team and our Children and Families Service have been working with partners to create a digital service to support early help.

Moving away from a paper based system, consisting of browser based forms, digital workflow, and data analysis tools we've created My Family Plan, which we'll be introducing as part of our early help offer soon.

Whilst the new service will be more efficient, more importantly it will make it easier for staff and partner organisation to support children and their families though early help, and that's what really matters. 



What's Online

We've made attending events in West Berkshire easier

Written on: 28-1-2019


Last week we launched a new platform to allow residents to book and pay for tickets to events organised by West Berkshire Heritage.

With details of almost 50 bookable events and over 50 more free or drop-in sessions, it's a step forward in giving residents and visitors to West Berkshire access to digital services and information.

The next part of this project will focus on making spaces and equipment managed by the council across the district available to book online.

You can view West Berkshire Heritage events here.


Building Services Using Accurate Data

How we're benefiting by using the government's new registers

Written on: 19-3-2018

JSON Bank Holidays

Rather than buy IT systems for every new online service we provide, where we can we're adopting a 'Government as a Platform' approach.

What this means is for common tasks like making a payment, sending a text, or completing a form, we try to re-use what we already have. Not only does this help to create consistency across all our online services, it saves money as we're not buying systems that have some of the same functionality over and over again.

The same is true of data, and where possible we try to refer to a single source of authoritative data across everything we do. An example of this are the registers provided by the Government Digital Service (GDS). Registers are live lists of data, each managed by a someone from within government. They represent the government's approved version of that data.

Some services such as bulky waste collection have specific days of the week for different areas, but when that's a bank holiday we don't collect on that day. Because of this we've started to incorporate GDS' public holiday register into a new service we're creating for bulky waste collections, which means we never need to keep this up to date.

It's only a minor part of creating the service, but we'll be re-using this data for every new service that's affected by a bank holiday and there will soon be tens of other registers available, to incorporate into our online services.

It's a great example of how we're providing better, cheaper services by reusing freely available and accurate data.

You can read more about registers from the Government Digital Service here.