West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Digital Services Blog

Highlighting the work of our Digital Services Team

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We Are Hiring

Three new roles in the council's Digital Services team

Written on: 22-4-2021

We Are Hiring

Last year we publishedpdf icon our 2020 - 2023 Digital Strategy [2Mb]. As part of our effort to deliver it, we're now hiring three new roles. They are:
 

  • A new Digital Development Officer will create the code behind new digital services, website templates, and other online solutions.
     
  • A new Digital Design Officer will design the visual elements of web pages, templates and websites, and the visual interaction and accessibility elements of digital services.
     
  • A new Digital Services Officer will review and renew our website content.


As a unitary authority we're responsible for local waste services, roads, social care, education, and much more.

This means these new roles will work on a wide variety of projects to improve local services and information, and alongside existing members of the multi-disciplinary team they'll support the council's user-centric approach to digital delivery.

You can find more information about each role through the links above and you can email phil.rumens@westberks.gov.uk or @philrumens on Twitter to arrange a discussion.

 

 

 


Using Data to Combat Depression

How we're using data from a digital service to combat depression and isolation

Written on: 14-9-2020

Ask for help from our Community Support Hub Front

Back in April we wrote about a new digital service to help support residents during the coronavirus pandemic. Since then our Community Support Hub has helped hundreds of people and using the digital service we've been able to better capture and act on the needs of people who have contacted us.

 

Not only have they been able to help people who have contacted the Hub for direct assistance, but through analysing the data they have obtained in the interests of organising a community response to COVID19, they have been able to reach out to people who may be vulnerable and offer them assistance too.

 

It's a great example of how using a digital service can not only have an immediate benefits to services users, but can be use to help others too.

 

 

 


Asking for help from our Community Hub

A new digital service to help support residents during the coronavirus pandemic

Written on: 8-4-2020

The council's Community Support Hub is performing a vital role in our effort to help local communities during the coronavirus pandemic. To assist with this, today we launched a new digital service.

Ask for help from our Community Support Hub enables residents to ask our Community Support Hub for assistance for themselves or someone else, identifying if they're in a vulnerable group and what type of help they need.

It also lists local community groups who may be able to assist too.

 

Ask for help from our Community Support Hub Front
Ask for help from our Community Support Hub Front
The service is more than just an online form, and allows our staff to case manage each request by adding notes, requesting more information and sending emails. We've also integrated it with GOV.UK Notify to allow us to send text messages to people who don't have an email address.

 

Working with colleagues in Customer Services and ICT and the Community Hub, the service was created in under a week, and whilst it's only a small part of the council's response, Digital Services is proud to support our colleagues and our local community to help beat the coronavirus pandemic.

Ask for help from our Community Support Hub Back
Ask for help from our Community Support Hub Back

 

 

 


My Family Plan

Making it easier to offer early help

Written on: 11-6-2019

Caring for Children and Families

There are few things a council does which are more important than safeguarding children.

The Department for Education describe early help, also known as early intervention, as support given as soon as a problem emerges, at any stage in a child or young person's life.

Over the past few months the council's Digital Services team and our Children and Families Service have been working with partners to create a digital service to support early help.

Moving away from a paper based system, consisting of browser based forms, digital workflow, and data analysis tools we've created My Family Plan, which we'll be introducing as part of our early help offer soon.

Whilst the new service will be more efficient, more importantly it will make it easier for staff and partner organisation to support children and their families though early help, and that's what really matters. 

 

 


What's Online

We've made attending events in West Berkshire easier

Written on: 28-1-2019

Calendar

Last week we launched a new platform to allow residents to book and pay for tickets to events organised by West Berkshire Heritage.

With details of almost 50 bookable events and over 50 more free or drop-in sessions, it's a step forward in giving residents and visitors to West Berkshire access to digital services and information.

The next part of this project will focus on making spaces and equipment managed by the council across the district available to book online.

You can view West Berkshire Heritage events here.