West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Coronavirus (COVID-19): Information for Residents

Like all councils we want to support our local communities as much as possible during the current coronavirus pandemic. On this page you can find information about about how local services are operating and the practical support we can offer to residents. 

See also:

West Berkshire in Tier 2 High Restrictions from 2 December 2020

Under the post-lockdown arrangements the Government has placed each region in one of three tiers - medium, high or very high. The tiers are based on the prevalence of coronavirus in a region, and introduce varying degrees of restrictions to help combat the virus.

West Berkshire will be in the high tier of restrictions (Tier 2) from 2 December 2020, for which the following rules apply:

  • There is no mixing of households indoors, apart from support bubbles. A maximum of six people can meet outdoors
  • Shops, gyms and personal care services (such as hairdressers) will all reopen
  • Pubs and bars must close, unless they are operating as restaurants. Hospitality venues can only serve alcohol with substantial meals. Last orders will be taken at 10:00pm, and venues must close by 11:00pm
  • Hospitality businesses and venues selling food and drink for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through
  • People should minimise travel and work from home where possible
  • Schools, colleges, university and early years settings will be open
  • More information about restrictions at the medium, high and very high tiers can be found online.

You can also stay up-to-date on restrictions where you live using this postcode finder.

Complying with the new measures will help limit the spread of coronavirus, reduce the impact on the NHS and save lives. The measures are underpinned by law. The relevant authorities, including the police, will have powers to enforce the law - including through fines and dispersing gatherings.





Further information about COVID

We must all continue to follow the guidance around HANDS + FACE + SPACE in order to keep West Berkshire safe and save lives. You must self-isolate and request a test if you are suffering any COVID-19 symptoms and also self-isolate if you are instructed to by the NHS test and trace service or a clinician.

Download the NHS Covid-19 App and protect your loved ones.  This app will also keep you updated on the latest government guidance and rules.

See also:

You can now receive updates on information, advice and support relating to coronavirus straight to your inbox. Sign up to our e-bulletin here.

Getting support

If you are struggling and need help, please see our list of useful resources and the pdf icon Hub support poster COVID19 [237kb].  Please also visit our Covid-19 financial support page

If aren't able to find the information you need online, please get in touch with our Community Support Hub on: 01635 503579, by email: westberksbct@westberks.gov.uk or via our online form.  Opening hours: 8:30am and 5:00pm Monday to Thursday, or between 8:30am and 4:30pm on Friday.  Keep in touch with us on Facebook and Twitter, or visit the Newbury Weekly News website for community updates. 

Services Status during Tier 2 High Alert period

Here is an overview of key council service operations from Wednesday 2 December 2020 until further notice:

Household waste and recycling

  • Rubbish and recycling collections will continue as normal. Please continue to put your bins and containers out by 6am for collection. No excess waste - please make sure all rubbish is in your black bin with the lid closed.
  • Recycling Centres at Newbury and Padworth will remain open. To use one of our sites please make sure you book an appointment before you visit: https://www.westberks.gov.uk/clickandtip. Please follow social distancing rules while on site.

Customer support

  • Council Office Buildings: In the interests of safety we encourage you to continue to use our online service or contact Customer Services Switchboard for support (see below) unless it is absolutely essential that you need to visit the Council offices.
  • Customer Services Switchboard is open as usual from 8:30am and 5:00pm Monday to Thursday, or between 8:30am and 4:30pm on Friday. The team can be contacted by email: customerservices@westberks.gov.uk or telephone: 01635 551111. Further details.

Culture and Libraries

  • West Berkshire Libraries buildings will reopen to the public on Saturday 5 December. Limited numbers of customers will be able to choose books and use library computers for up to 1 hour per day.  Printing, scanning and photocopying services will also be available. The Order & Collect service will still be available online or by phone on 01635 519813 (or ring the local library) or by email library@westberks.gov.uk. The At Home service will continue to deliver books to library members who are unable to make their own collections. Library opening hours are available on the website www.westberks.gov.uk/libraries
  • West Berkshire Museum is open every Wednesday - Saturday, 10am - 4pm. See website for more information.
  • Shaw House is closed for public visits, with the exception of the outdoor Gingerbread Trail on Sunday 6 December at 11am-4pm. However, the Registration Service at Shaw House is still open for appointments. For information about the Registration Service please call: 01635 279230 or see Coronavirus: Births, Deaths, Marriages and Civil Partnerships.
  • Parks: People will continue to be able to visit council-run parks, as long as they adhere to the guidelines on socialising outdoors. 

Additional services

  • Parking will remain open. Please see information about FREE car parking days in December at Council-run car parks.
  • Emergency and urgent housing repairs will continue for tenants living in our emergency temporary accommodation, but non-urgent repairs will cease. For any further advice or support with this please contact the Housing Service on: 01635 519530 or by e-mail on: TArepairs@westberks.gov.uk.

Downloadable Information

We have also, in consultation with our BAMER community, translated our local outbreak control plan (LOCP) leaflets in various languages. These can be found on our LOCP page

If you are aware that you have vulnerable neighbours and could either print a copy out for them to pop through their door, or can telephone them to let them know what help it offers, please do.  We do not expect or ask anyone who is in the shielded or vulnerable categories to do this. If you are Covid-19 symptom free and wish to distribute copies please adhere to the national guidance of hand hygiene and social distancing - use hand sanitiser and wash your hands with soap and water for 20 seconds or more before touching anything. Keep two metres away from others and only go out if it's essential.

Who to contact for any COVID concerns

We all need to play our part in order to keep West Berkshire open and save lives. If you are concerned that a business is not adhering to COVID secure guidelines you can make contact with our environmental health team at the Public Protection Partnership here: https://publicprotectionpartnership.org.uk/covid-19 by email: ehadvice@westberks.gov.uk or telephone: 01635 503242.

If you are concerned about mass gatherings or residents not adhering to the rule of six you can contact the police by calling: 101 or online: https://www.police.uk/tua/tell-us-about/c19/tell-us-about-possible-breach-coronavirus-measures.   

If you have concerns that someone has tested positive or is a close contact and is still attending work or school please email: CV19notification@westberks.gov.uk

Coronavirus: Car Parks
Information about the status of the council's car parks.
Coronavirus Support
Financial help for people affected by Covid-19
Local Contact Tracing
COVID Winter Grant Scheme FAQs
The COVID Winter Grant scheme is for individuals or families living in West Berkshire who are experiencing hardship due to COVID.
Information about schools and the Early Years provision in West Berkshire.
Information about how Council Tax, benefits and Universal Credit are affected by the Coronavirus pandemic, how to avoid scams and other financial help
Information about the status of the council's waste services.
Information about the status of the council's leisure, cultural and library services.
Health advice to help you avoid catching or spreading coronavirus, and its symptoms.
Information about the status of local transport, including buses
Information about adult social care services run by the council during the coronavirus pandemic.
Information about the status of council meetings and functions