West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Coronavirus (COVID-19): Information for Residents

Like all councils we want to support our local communities as much as possible during the current coronavirus pandemic. On this page you can find information about about how local services are operating and the practical support we can offer to residents. 

See also:

Roadmap out of lockdown

The government has published the 'COVID-19 Response - Spring 2021' setting out the roadmap out of the current lockdown for England. This explains how the restrictions included in this guidance will be lifted over time.

Step 1b - Changes from 29 March

  • The evidence shows that it is safer for people to meet outdoors rather than indoors. And this is why from 29 March, when most schools start to break up for the Easter holidays, outdoor gatherings (including in private gardens) of either 6 people (the Rule of 6) or 2 households will also be allowed, making it easier for friends and families to meet outside.
  • Outdoor sports facilities such as tennis and basketball courts, and open-air swimming pools, will also be allowed to reopen, and people will be able to take part in formally organised outdoor sports.
  • The 'stay at home' rule ended on 29 March but many restrictions will remain in place. People should continue to work from home where they can and minimise the number of journeys they make where possible, avoiding travel at the busiest times and routes.
  • Travel abroad will continue to be prohibited, other than for a small number of permitted reasons. Holidays abroad will not be allowed, given it will remain important to manage the risk of imported variants and protect the vaccination programme. The government has launched a new taskforce to review global travel which will report on 12 April.

Step 2 - Changes from 12 April

  • non-essential retail will be able to reopen
  • personal care premises such as hairdressers and nail salons will be able to reopen
  • public buildings such as libraries and community centres will be able to reopen
  • outdoor hospitality venues will be able to reopen, with table service only
  • most outdoor attractions including zoos, theme parks, and drive-in performances (such as cinemas and concerts) will be able to reopen
  • some smaller outdoor events such as fetes, literary fairs, and fairgrounds will be able to take place
  • indoor leisure and sports facilities will be able to reopen for individual exercise, or exercise with your household or support bubble
  • all childcare and supervised activities will be allowed indoors (as well as outdoors) for all children. Parent and child groups can take place indoors (as well as outdoors) for up to 15 people (children under 5 will not be counted in this number)
  • weddings, civil partnership ceremonies, wakes and other commemorative events will be able to take place for up to 15 people (anyone working is not included in this limit), including in indoor venues that are permitted to open or where an exemption applies. Wedding receptions can also take place for up to 15 people, but must take place outdoors, not including private gardens
  • self-contained accommodation will be able to open for overnight stays in England with your household or support bubble
  • care home residents will be able to nominate two named individuals for regular indoor visits (following a rapid lateral flow test)

Social contact rules in England will not change further at this point. Outdoor gatherings must still be limited to 6 people or 2 households as in Step 1, and no indoor mixing will be allowed unless otherwise exempt.

Step 2
Step 2

All newly open settings must abide by the social contact rules. The Government will continue to enforce restrictions and require businesses to demonstrate robust strategies for managing the risk of transmission and to ensure social distancing rules are followed. West Berkshire Council and the police will continue to provide support and advice to newly reopened settings, enabling them to operate safely. Where businesses do not follow the rules, the appropriate enforcement action will be taken.

Step 3 - not before 17 May

Step 3
Step 3


Step 4 - not before 21 June

Step 4
Step 4

Moving to the next Step of the Roadmap

Only when the government is sure that it is safe to move from one step to the next will the final decision be made. In implementing this plan we will be guided by data, not dates, so that we do not risk a surge in infections that would put unsustainable pressure on the NHS. For that reason, all the dates in the roadmap are indicative and subject to change. There will be a minimum of five weeks between each step: four weeks for the scientific data to reflect the changes in restrictions and to be analysed; followed by one week's advance notice of the restrictions that will be eased.  The decision will be based on four tests:

The 4 tests
The 4 tests

The government will continue to protect the public by ensuring local outbreaks are managed quickly and effectively and that we combat new dangerous variants, both within the UK and at the border. The government will also continue to support families and businesses throughout the steps set out in the roadmap.





Further information about COVID

We must all continue to follow the guidance around HANDS + FACE + SPACE in order to keep West Berkshire safe and save lives. You must self-isolate and request a test if you are suffering any COVID-19 symptoms and also self-isolate if you are instructed to by the NHS test and trace service or a clinician.

Download the NHS Covid-19 App and protect your loved ones.  This app will also keep you updated on the latest government guidance and rules.

See also:

You can now receive updates on information, advice and support relating to coronavirus straight to your inbox. Sign up to our e-bulletin here.

Getting support

If you are struggling and need help, please see our list of useful resources and the pdf icon Hub support poster COVID19 [237kb].  Please also visit our Covid-19 financial support page

If aren't able to find the information you need online, please get in touch with our Community Support Hub on: 01635 503579, by email: westberksbct@westberks.gov.uk or via our online form. 

Opening hours: 8:30am and 5:00pm Monday to Thursday, or between 8:30am and 4:30pm on Friday. The Hub will be closed on 24 December, Bank Holidays and weekends. For out of hours emergencies, see details here. Keep in touch with us on Facebook and Twitter, or visit the Newbury Weekly News website for community updates. 

Services Status

Household waste and recycling

  • Rubbish and recycling collections -  We are pleased to say all collections are running as normal. Please continue to put your bin and containers out by 6am. 
  • Recycling Centres at Newbury and Padworth remain open. To use one of our sites please make sure you book an appointment before you visit: https://www.westberks.gov.uk/clickandtip. Please follow social distancing rules while on site. Householders should only take waste to a recycling centre if it cannot be stored safely at home and no alternative disposal options are available. Please note we cannot currently accept furniture, toys, bric a brac and bicycles for reuse.

Customer support

  • Council Office Buildings: In the interests of safety we encourage you to continue to use our online service or contact Customer Services Switchboard for support (see below) unless it is absolutely essential that you need to visit the Council offices.  
  • Customer Services Switchboard is open as usual from 8:30am and 5:00pm Monday to Thursday, or between 8:30am and 4:30pm on Friday. The team can be contacted by email: customerservices@westberks.gov.uk or telephone: 01635 551111. Further details. 
  • Community Support Hub to help people who need extra assistance due to the impact of coronavirus is open 8:30am to 5pm, Monday to Thursday and 8:30am to 4:30pm on Fridays except Bank Holidays. Telephone 01635 503579 or email: westberksbct@westberks.gov.uk or ask for help from our Community Support Hub service online. For out of hours emergencies, please contact 01635 42161.

Culture and Libraries

  • West Berkshire Libraries buildings will be open to the public on 12 April 2021. Meanwhile:

    • The Order & Collect service will continue to be available online or by phone on 01635 519813 (or ring your local library) or by email: library@westberks.gov.uk. Visit the Libraries website www.westberks.gov.uk/libraries for opening hours before you come to collect your books.
    • The At Home service delivers books and audiobooks to people who are currently self-isolating or unable to collect books from the library because of age, disability or other special circumstance. You can telephone your local library to let staff know what sort of books you enjoy or visit the library catalogue online to place your order: https://westberks.spydus.co.uk.To find out more about this service, please phone 01635 519827 or email library@westberks.gov.uk.
    • Library members can also enjoy choosing from our extensive collection of free e-books, e-magazines, e-newspapers and e-audiobooks. Simply download the apps BorrowBox and Libby from the Apple app store or Google Play store, or for Kindle users, from Amazon. Within the apps search for West Berkshire Libraries and log in using your library card number and PIN. If you need help with this you are welcome to drop an email to our library staff, who will be happy to help, on: library@westberks.gov.uk.
    • Our extensive programme of activities for children and adults will continue online. Follow our social media for details. [@WBerksLibraries]
    • Please note: The public PCs are currently unavailable.
  • West Berkshire Museum is closed. See https://www.westberkshireheritage.org for updates.
  • Shaw House is closed for public visits. However, the Registration Service at Shaw House is still open for appointments. For information about the Registration Service please call: 01635 279230 or see Coronavirus: Births, Deaths, Marriages and Civil Partnerships.
  • Parks: People will continue to be able to visit council-run parks, as long as they adhere to the guidelines on socialising outdoors. 

Additional services

  • Emergency and urgent housing repairs will continue for tenants living in our emergency temporary accommodation, but non-urgent repairs will cease. For any further advice or support with this please contact the Housing Service on: 01635 519530 or by e-mail on: TArepairs@westberks.gov.uk.

Downloadable Information

We have also, in consultation with our BAMER community, translated our Local Outbreak Control Plan (LOCP) leaflets in various languages. These can be found on our LOCP page

If you are aware that you have vulnerable neighbours and could either print a copy out for them to pop through their door, or can telephone them to let them know what help it offers, please do.  We do not expect or ask anyone who is in the shielded or vulnerable categories to do this. If you are Covid-19 symptom free and wish to distribute copies please adhere to the national guidance of hand hygiene and social distancing - use hand sanitiser and wash your hands with soap and water for 20 seconds or more before touching anything. Keep two metres away from others and only go out if it's essential.

Who to contact for any COVID concerns

We all need to play our part in order to keep West Berkshire open and save lives. If you are concerned that a business is not adhering to COVID secure guidelines you can make contact with our environmental health team at the Public Protection Partnership here: https://publicprotectionpartnership.org.uk/covid-19 by email: ehadvice@westberks.gov.uk or telephone: 01635 503242.

If you are concerned about mass gatherings or residents not adhering to the rule of six you can contact the police by calling: 101 or online: https://www.police.uk/tua/tell-us-about/c19/tell-us-about-possible-breach-coronavirus-measures.   

If you have concerns that someone has tested positive or is a close contact and is still attending work or school please email: CV19notification@westberks.gov.uk

Coronavirus: Car Parks
Information about the status of the council's car parks.
Coronavirus Support
Financial help for people affected by Covid-19
Local Contact Tracing
COVID Winter Grant Scheme FAQs
The COVID Winter Grant scheme is for individuals or families living in West Berkshire who are experiencing hardship due to COVID.
Community Testing in West Berkshire (Lateral Flow Testing)
Around one in three people who have coronavirus have no symptoms and will be spreading it without realising it
COVID-19 Vaccination Programme
The roll-out of the COVID-19 vaccine across Berkshire is administered by the NHS.
Information about schools and the Early Years provision in West Berkshire.
Information about how Council Tax, benefits and Universal Credit are affected by the Coronavirus pandemic, how to avoid scams and other financial help
Information about the status of the council's waste services.
Information about the status of the council's leisure, cultural and library services.
Health advice to help you avoid catching or spreading coronavirus, and its symptoms.
Information about the status of local transport, including buses
Information about adult social care services run by the council during the coronavirus pandemic.
Information about the status of council meetings and functions