West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Coronavirus (COVID-19): Information for Residents

Like all councils we want to support our local communities as much as possible during the current coronavirus pandemic. On this page you can find information about about how local services are operating and the practical support we can offer to residents. 

See also:

West Berkshire is in National Stay At Home Restrictions from Tuesday, 5 January 2020

The Government announced that all of England will enter a National Lockdown from Tuesday, 5 January.

You must stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.

The National Lockdown Guidance key points are listed below.


Primary schools, secondary schools and colleges across England must move to remote learning until February half term, apart from vulnerable children and children of key workers. Alternatives to summer exams will also be sought by OFQUAL. Everyone will still be able to access early year settings, including nurseries.

While schools are closed, children who receive free schools meals will still receive them.


You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare - for those eligible

If you do leave home for a permitted reason, you should always stay local in the village, town, or part of the city where you live. You may leave your local area for a legally permitted reason, such as for work.

The above guidance is for people who are fit and well. There is additional advice for:

Businesses and organisations

  • Non-essential retail, indoor gyms and leisure facilities, entertainment venues, and personal care services must close.
  • Hospitality venues such as cafes, restaurants, pubs, bars and social clubs must close; with the exception of providing food and drink (no alcohol) for takeaway (until 11pm), click-and-collect, drive-through or delivery
  • Businesses/traders providing essential goods and services can remain open following COVID-19 Secure guidelines.
  • Communal worship can continue.

Find out more

You can visit the Gov.uk website for more details and you can download a print-version here.

Complying with the new measures will help limit the spread of coronavirus, reduce the impact on the NHS and save lives. The measures are underpinned by law. The relevant authorities, including the police, will have powers to enforce the law - including through fines and dispersing gatherings.





Further information about COVID

We must all continue to follow the guidance around HANDS + FACE + SPACE in order to keep West Berkshire safe and save lives. You must self-isolate and request a test if you are suffering any COVID-19 symptoms and also self-isolate if you are instructed to by the NHS test and trace service or a clinician.

Download the NHS Covid-19 App and protect your loved ones.  This app will also keep you updated on the latest government guidance and rules.

See also:

You can now receive updates on information, advice and support relating to coronavirus straight to your inbox. Sign up to our e-bulletin here.

Getting support

If you are struggling and need help, please see our list of useful resources and the pdf icon Hub support poster COVID19 [237kb].  Please also visit our Covid-19 financial support page

If aren't able to find the information you need online, please get in touch with our Community Support Hub on: 01635 503579, by email: westberksbct@westberks.gov.uk or via our online form. 

Opening hours: 8:30am and 5:00pm Monday to Thursday, or between 8:30am and 4:30pm on Friday. The Hub will be closed on 24 December, Bank Holidays and weekends. For out of hours emergencies, see details here. Keep in touch with us on Facebook and Twitter, or visit the Newbury Weekly News website for community updates. 

Services Status during National Lockdown

Household waste and recycling

  • Rubbish and recycling collections -  We are suspending all garden (and food) waste collections from Monday 18 January 2021 until Friday 29 January 2021 (with the service scheduled to restart on Monday 1 February 2021). We will continue to collect your rubbish and recycling on the revised scheduled dates (due to the Christmas and New Year bank holidays) - see details. Please put your bin and containers out by 6am. If your rubbish or recycling has not been collected as expected, please leave your bins or containers out and we will collect as soon as possible.
  • Recycling Centres at Newbury and Padworth will remain open. To use one of our sites please make sure you book an appointment before you visit: https://www.westberks.gov.uk/clickandtip. Please follow social distancing rules while on site. Householders should only take waste to a recycling centre if it cannot be stored safely at home and no alternative disposal options are available. Please note we cannot currently accept furniture, toys, bric a brac and bicycles for reuse.

Customer support

  • Council Office Buildings: In the interests of safety we encourage you to continue to use our online service or contact Customer Services Switchboard for support (see below) unless it is absolutely essential that you need to visit the Council offices.  
  • Customer Services Switchboard is open as usual from 8:30am and 5:00pm Monday to Thursday, or between 8:30am and 4:30pm on Friday. The team can be contacted by email: customerservices@westberks.gov.uk or telephone: 01635 551111. Further details. 
  • Community Support Hub to help people who need extra assistance due to the impact of coronavirus is open 8:30am to 5pm, Monday to Thursday and 8:30am to 4:30pm on Fridays except Bank Holidays. Telephone 01635 503579 or email: westberksbct@westberks.gov.uk or ask for help from our Community Support Hub service online. For out of hours emergencies, please contact 01635 42161.

Culture and Libraries

  • West Berkshire Libraries buildings are closed to the public but the following services are available:

    • The Order & Collect service will continue to be available online or by phone on 01635 519813 (or ring your local library) or by email library@westberks.gov.uk. Visit the Libraries website www.westberks.gov.uk/libraries for opening hours before you come to collect your books.
    • The At Home service delivers books and audiobooks to people who are currently self-isolating or unable to collect books from the library because of age, disability or other special circumstance. You can telephone your local library to let staff know what sort of books you enjoy or visit the library catalogue online to place your order: https://westberks.spydus.co.uk.To find out more about this service, please phone 01635 519827 or email library@westberks.gov.uk.
    • Library members can also enjoy choosing from our extensive collection of free e-books, e-magazines, e-newspapers and e-audiobooks. Simply download the apps BorrowBox and Libby from the Apple app store or Google Play store, or for Kindle users, from Amazon. Within the apps search for West Berkshire Libraries and log in using your library card number and PIN. If you need help with this you are welcome to drop an email to our library staff, who will be happy to help, on: library@westberks.gov.uk.
    • Our extensive programme of activities for children and adults will continue online. Follow our social media for details. [@WBerksLibraries]
    • Please note: The public PCs are currently unavailable.
  • West Berkshire Museum is closed. See https://www.westberkshireheritage.org for updates.
  • Shaw House is closed for public visits. However, the Registration Service at Shaw House is still open for appointments. For information about the Registration Service please call: 01635 279230 or see Coronavirus: Births, Deaths, Marriages and Civil Partnerships.
  • Parks: People will continue to be able to visit council-run parks, as long as they adhere to the guidelines on socialising outdoors. 

Additional services

  • Emergency and urgent housing repairs will continue for tenants living in our emergency temporary accommodation, but non-urgent repairs will cease. For any further advice or support with this please contact the Housing Service on: 01635 519530 or by e-mail on: TArepairs@westberks.gov.uk.

Downloadable Information

We have also, in consultation with our BAMER community, translated our Local Outbreak Control Plan (LOCP) leaflets in various languages. These can be found on our LOCP page

If you are aware that you have vulnerable neighbours and could either print a copy out for them to pop through their door, or can telephone them to let them know what help it offers, please do.  We do not expect or ask anyone who is in the shielded or vulnerable categories to do this. If you are Covid-19 symptom free and wish to distribute copies please adhere to the national guidance of hand hygiene and social distancing - use hand sanitiser and wash your hands with soap and water for 20 seconds or more before touching anything. Keep two metres away from others and only go out if it's essential.

Who to contact for any COVID concerns

We all need to play our part in order to keep West Berkshire open and save lives. If you are concerned that a business is not adhering to COVID secure guidelines you can make contact with our environmental health team at the Public Protection Partnership here: https://publicprotectionpartnership.org.uk/covid-19 by email: ehadvice@westberks.gov.uk or telephone: 01635 503242.

If you are concerned about mass gatherings or residents not adhering to the rule of six you can contact the police by calling: 101 or online: https://www.police.uk/tua/tell-us-about/c19/tell-us-about-possible-breach-coronavirus-measures.   

If you have concerns that someone has tested positive or is a close contact and is still attending work or school please email: CV19notification@westberks.gov.uk

Coronavirus: Car Parks
Information about the status of the council's car parks.
Coronavirus Support
Financial help for people affected by Covid-19
Local Contact Tracing
COVID Winter Grant Scheme FAQs
The COVID Winter Grant scheme is for individuals or families living in West Berkshire who are experiencing hardship due to COVID.
Lateral Flow Testing in West Berkshire
Around one in three people who have coronavirus have no symptoms and will be spreading it without realising it
COVID-19 Vaccination Programme
The roll-out of the COVID-19 vaccine has started across Berkshire and is being administered by the NHS.
Information about schools and the Early Years provision in West Berkshire.
Information about how Council Tax, benefits and Universal Credit are affected by the Coronavirus pandemic, how to avoid scams and other financial help
Information about the status of the council's waste services.
Information about the status of the council's leisure, cultural and library services.
Health advice to help you avoid catching or spreading coronavirus, and its symptoms.
Information about the status of local transport, including buses
Information about adult social care services run by the council during the coronavirus pandemic.
Information about the status of council meetings and functions