West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

I am struggling to pay my water bill. Is there any support available?

The Trust Water Trust Fund, which is funded by Thames Water shareholders, provides grants to third sector organisations - such as Citizens Advice - who offer Thames Water customers long-term support and free debt advice.  It also provides grants for essential household goods, including washing machines, fridges and beds, to customers whose long-term circumstances mean they struggle to afford them. Further information about payment support options during the coronavirus outbreak, the Thames Water Trust Fund, Customer Assistance Fund and WaterHelp can be found on the Thames Water website.