West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Can I apply for Council Tax Reduction or housing benefit online?

Information about applying for a Council Tax Reduction or housing benefit online during the current coronavirus pandemic

Whilst we are not yet able to offer a full electronic claim process, doc icon you can apply by downloading a claim form [784kb]. This allows the form to be saved to a device, completed electronically and returned to us as an email attachment. In order to secure your personal information, we recommend that you follow the procedure below:

  1. send an email to benefits@westberks.gov.uk letting us know that you would like to submit a new claim
  2. we will email you back via secure email, inviting you to submit your claim form.
  3. once you receive our secure message, if you select 'reply', your application form and any other scanned evidence you attach to your message will be sent to us securely

Please note that we are currently experiencing high volumes of queries and therefore there may be a delay between sending your initial message (at step one) and our secure response (at step two). You will not lose benefit as a result of delays in our response. As long as you return the form at step three within a month of the date it was issued to you, the start of your claim will be calculated according to the date you first contacted us (at step one).