West Berkshire Council

Garden Waste Collection (Sacks): Your Questions Answered

Explaining the garden waste service for sacks


When does the 2019/20 garden waste collection service start?

The 2019/20 garden waste collection service starts on 2 September 2019. To make sure your subscription is processed in time for the start of the service period, please sign up by 11 August 2019.


How much does it cost?

The subscription period runs from 2 September 2019 to 28 August 2020.

The subscription charges for the 2019/20 collection service are;

Subscription Type

 Subscription Charge

 (per roll)

Service charge for 1st roll of green sacks £50
Service charge for 2nd to 5th rolls of green sacks £40

With your initial subscription you will receive one roll of green sacks. Every full roll will contain at least 70 green sacks. If you use up your supply of sacks you can make up to four further subscriptions.   

Once we have your completed subscription and payment your property details will be added to a database used by our waste collector for scheduling and undertaking collections. That database shows which households have subscribed to the service.

You can review our Privacy Notice pdf icon Privacy Notice - Green Waste Subscription Service [77kb]


Will there be a part year charge for 2019/20?

There will be no part year charge for 2019/20. A part year charge was only included for the first year the subscription charge was introduced.  The service was new and we wanted to give a part year option at a reduced price for residents who may have missed the initial launch.  As the scheme is now established, we will not be continuing with a part year charge.

You can subscribe at any time until the 30 June 2020 but all subscriptions will end on 28 August 2020. Regardless of when you subscribe the charges remain fixed as detailed above.


How do I sign up for a garden waste collection?

To subscribe for a garden waste collection you will need to call the Council's payment line 03301 319742 and pay the subscription charge.


Can I pay by direct debit or instalments?

We cannot accept payment via direct debit and do not offer concessions.

If full payment is not received at the time that you subscribe, your subscription will not be successful and the service will not commence.


Can I pay by cheque?

Yes you can pay by cheque. Please ensure your cheque:

  • is made payable to 'West Berkshire Council'
  • is not post-dated
  • is signed
  • has words and figures that match
  • has the address for which you are subscribing clearly written on the back together with the number of subscriptions you are requesting.

Cheques should be sent to Waste Management, Transport and Countryside,West Berkshire Council, Council Offices,Market Street Newbury,Berkshire RG14 5LD, or can be handed to reception at the Market Street Council Offices.

Cheques that have been incorrectly filled out cannot be cashed. In this situation we will contact you and you will need to send a replacement, or pay by alternative means, in order for your subscription to be processed. We will return your incorrect cheque to you.


What is the cancellation policy?

You have the right to cancel your subscription within 21 days without giving any reason. The cancellation period will expire after 21 days from the day you subscribe. If you cancel within this time we will make a full refund. This does not affect your statutory rights. If you cancel this service we will not collect your green sacks.

No refund will be given if you decide to stop using the service, in whole or in part, for any reason outside of the 21 days cancellation period.

 


Will there be help for residents who receive benefits?

We do not offer concessions.


How will you know who has paid?

Once we have processed your subscription your property details will also be added to the in-cab system that informs collection crews which households have subscribed to the service.


I have sacks left over from my 2018/19 subscription, can I still use these?

No, sacks are provided for use in one subscription period and cannot be used in the following subscription period. You may only use the sacks that we supply to you.


Can I have a green bin instead of sacks?

If you would prefer to have a garden waste bin please contact Customer Services. We will review your request, taking into account things like storage space and distance to your collection point and if suitable can exchange your sack collection for a bin collection. Different service terms and conditions would then apply to your garden waste collections, please see garden waste for information on the service and terms and conditions.


I have signed up to the Garden Waste Service but my green sacks have not been collected?

The subscription period runs from 2 September 2019 to 28 August 2020.

We will only collect garden waste (of a type specified by us) contained within the green sacks supplied by West Berkshire Council. For full details of what can go in your green sacks please check here.

If you discover that your green sacks have not been collected on your scheduled collection day, please contact Customer Services via email customerservices@westberks.gov.uk or telephone 01635 519080 within 5 working days to report the missed collection of your sacks. If our records indicate that there was no reason why your sacks should not have been collected, the collection crew will aim to return to collect them within 2 working days of this being reported.

We retain the right to refuse to collect the sacks if they contain the wrong types of materials listed here. In order for the collection service to be resumed you will be required to remove the wrong types of materials from the sacks before your next scheduled collection date.


If I move house, will you refund the fee?

There are no refunds outside of the cancellation period.

If you move house within the West Berkshire district please let us know and we will transfer your subscription to your new address.


Who is this service for?

This service is for the collection of household garden waste from residential properties only. You will only be allowed to subscribe for a garden waste sack collection if approved by us.


Don't I already pay for my garden waste collection in my council tax?

Council tax contributes towards the costs of running Council services but changes to Government funding means that we can no longer afford to offer this service without making a separate charge. You can find out more about how the Council is funded and where the money is spent here.

Council Tax is a tax which is payable towards all services provided by West Berkshire Council, the Royal Berkshire Fire and Rescue Service and the Police and Crime Commissioner whether you use the services or not.  As such you are not entitled to a refund if you do not sign up to this service.


Do I have to subscribe for a garden waste collection?

This is an opt-in paid for service. You do not have to subscribe to this service if you do not want your garden waste collected. From 2 September 2019 if you have not subscribed, we will not collect your garden waste.

If you currently use a kerbside caddy to recycle your food waste this service will not change. To request a kerbside caddy to recycle your food waste contact Customer Services. For more information about food waste here.

You can still recycle your garden waste for free by composting it at home or by taking it to one of our recycling centres.


How will you use my personal information?

We will collect personal information for the purpose of processing your application and providing the garden waste collection service. This information will be held in a secure manner.  We won't use your information for any other purpose without your permission. We won't hold it longer than we need to.

We will treat any personal information by which you can be identified (i.e. name, address, email etc.) in accordance with the provisions of the Data Protection Act 2018.

You can review our Privacy Notice pdf icon Privacy Notice - Green Waste Subscription Service [77kb]


As a subscriber what can I put in my green sacks?

We will only collect garden waste (of a type specified by the Council) that is contained in the green sacks supplied by West Berkshire Council. We will collect grass cuttings, prunings, small twigs and branches, hedge trimmings and leaves, plants and weeds, cut flowers and fallen fruit. You can put food waste in your green bin. This list is not exhaustive, for full details of what can go in your green bin please check here.


Will you take extra garden waste put out in other sacks?

No, we will only collect garden waste from green sacks supplied by West Berkshire Council. If you use up your supply of sacks you can make further subscriptions for additional rolls of green sacks (5 rolls in total), please call the Council's payment line 03301 319742 .


What about leaves or debris from my neighbour's overhanging trees?

When leaves, seeds or small twigs leave a tree naturally, they no longer have a legal owner. If these fall into your garden they become your responsibility to remove.

 

Who To Contact

Assistance with a range of issues related to council services

01635 551111