West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Council Offices

Our offices that are open to the public

Our opening hours for Market Street are:

Monday:9:30am to 12:30pm
Tuesday:9:30am to 4:30pm
Wednesday:9:30am to 12:30pm
Thursday:9:30am to 4:30pm
Friday:9:30am to 12:30pm

 

We will be asking for customers name and address and contact details to enable track and trace in the event of a Covid-19 outbreak. We will need to keep the records for 21 days, after which they will be destroyed.

We're taking a cautious approach to reopening and we would encourage you to continue to use our online or telephone service (01635 551111) as the preferred options unless it is essential that you need to visit the offices.

Our top priority is keeping you and our staff safe whilst visiting us, so we're taking great care to put comprehensive social distancing and cleaning measures in place.

Please do not visit the council buildings if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Check the NHS website if you have symptoms

What you can expect when you visit the council offices

  • Screens have been placed on all public facing desk and reception.
  • Line markings will be put in front of reception to show where you need to stand to assist with social distancing.
  • Line markings to be put around chairs in reception and at desks. Please do not move chairs.
  • You may have to queue outside to enter the building so that we can limit the number of customers in the building. Markings will be visible to indicate 2 metres distance for those in any queue.
  • Signage will be positioned at the main entrance doors requesting customers to wait until reception is free before entering.
  • A signal system will be in operation at the reception desk calling the next customer forward.
  • Seating has been reduced and positioned to allow social distancing, please come alone where possible and please do not move chairs.
  • Two public access computers are positioned to all for social distancing in reception to facilitate self-service where possible.
  • Hand sanitiser and wipes will be available in reception for you to use.

We look forward to welcoming you back and talking to you.

 


Council Offices

This office is open Monday, Wednesday and Friday, 9:30am to 12:30pm and Tuesday and Thursday, 9:30am to 4:30pm
This office is currently closed to the public.
This office is closed for the foreseeable future due to the coronavirus pandemic
This office is closed for the foreseeable future due to the coronavirus pandemic
This office is closed for the foreseeable future due to the coronavirus pandemic