West Berkshire Council

Housing Advice

This page shows information. You can access online services relating to Housing Advice here.

Due to the current opening hours of our Market Street offices, there are some changes our normal processes:

  • the Housing Services Teams are operating essential services, however we will limit face to face interactions with the public
  • if you do not have a place to stay tonight, please call 01635 519530 and select option two during office hours, otherwise please contact the emergency duty team on 01344 786543
  • if you are at risk of becoming homeless, please email housing@westberks.gov.uk and we will contact you to arrange a telephone appointment - please ensure that your phone has enough charge and that you are in a private location in order to receive the call at the allocated time
  • in some cases we may need to visit your home - you will be asked screening questions prior to any visit which may affect any decision to visit your property
  • if you would like to provide any supporting information, or you are requested to provide documents to support your application, we will accept a photo or scanned copy of the document, which should be emailed to us at housing@westberks.gov.uk - please be advised that this will need to clear and legible
  • please send all housing register enquiries and documents to housingallocations@westberks.gov.uk
  • our telephone service is operating as usual however please be advised that you may need to leave a message due to reduced numbers of staff available to respond - we aim to respond to all voice messages within four working hours

Applying for Housing Assistance
Housing options, and advice for someone looking to apply for housing assistance
Advice for Single People
Advice for single people on housing options
Rent in Advance and Rent Deposits
Help with money required up-front to move into a rented property
Applying for a Housing Association Home
Applying for a home from Homechoice
Buying a Home - About the First Step, Next Step Scheme (Equity Loan)
An equity loan deposit scheme for first time buyers
Advice for Private Tenants
Advice about private sector renting and dispute resolution
Housing Advice for People Experiencing Domestic Abuse
Housing options to help people affected by domestic abuse
Mortgage Advice
Our Housing Options Service can provide help and support if you're struggling to pay your mortgage
Ex-Offenders
Housing advice for ex-offenders
Armed Forces
Housing advice for those who have left, or are in the Armed Forces
Older People
Housing advice for older people
Care Leavers
Housing advice for care leavers
Young People
Housing advice for young people
Information for Landlords
Information and advice for landlords
Mental Health and Housing Advice
Support and housing advice for those struggling with their mental health and housing situation
Substance misuse and housing advice
Housing advice for those struggling with substance misuse

Who To Contact