West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Customer Services

Assistance with a range of issues related to council services


You can report problems with roads, streetlights, overgrown vegetation and other things online
All enquiries are handled according to our pdf icon Customer Contact Standards [198kb].

For out-of-hours emergencies regarding social care for adults and children or homelessness please contact the Emergency Duty Team on 01344 786543.

We provide an Out of Hours Emergency Contact Centre that can be contacted for a limited number of issues that require immediate action by council services.