Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.
See a summary of our Local Outbreak Control Plan and read our frequently asked questions.
Missed Bin Collection
Missed rubbish or recycling collections, and how to report them
Before reporting a missed collection of either your rubbish or recycling containers, please check:
- whether there are any issues affecting the service - you can check the status online
- that it is your scheduled collection day
- that your bin/container was out by 6am and at your normal collection point
- that your bin/container contains the correct materials
- whether you've been left a bin hanger explaining why your rubbish or recycling wasn't taken
If you've checked all the above, you can report a missed collection to Customer Services. within 5 working days of your scheduled collection. We'll investigate, and if we agree that we have missed your collection, we'll return to collect your rubbish or recycling. If there is an issue with your bin due to contamination, you will need to remove the wrong items before your next collection.