West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

Missed Bin Collection

Missed rubbish or recycling collections, and how to report them

Before reporting a missed collection of either your rubbish or recycling containers, please check:

  • whether there are any issues affecting the service - you can check the status online
  • that it is your scheduled collection day
  • that your bin/container was out by 6am and at your normal collection point
  • that your bin/container contains the correct materials
  • whether you've been left a bin hanger explaining why your rubbish or recycling wasn't taken

If you've checked all the above, you can report a missed collection to Customer Services. within 5 working days of your scheduled collection. We'll investigate, and if we agree that we have missed your collection, we'll return to collect your rubbish or recycling. If there is an issue with your bin due to contamination, you will need to remove the wrong items before your next collection.


Rubbish and Recycling

We are suspending all garden and food waste collections from Monday 18 January until Friday 29 January. Rubbish and Recycling collections remain ongoing.
You must book an appointment to use the site and follow social distancing guidelines in place. Please note this site cannot currently accept items for reuse.
You must book an appointment to use this site and follow social distancing guidelines in place.

Who To Contact

Assistance with a range of issues related to council services

01635 551111