West Berkshire Council

Missed Bin Collection

Missed rubbish or recycling collections, and how to report them

Before reporting a missed collection of either your rubbish or recycling containers, please check:

  • whether there are any issues affecting the service - you can check the status online
  • that it is your scheduled collection day
  • that your bin/container was out by 7am and at your normal collection point
  • that your bin/container contains the correct materials
  • whether you've been left a bin hanger explaining why your rubbish or recycling wasn't taken

If you've checked all the above, you can report a missed collection to Customer Services.
We'll investigate, and if we agree that we have missed your collection, we'll aim to return to collect your rubbish or recycling within 24 hours (Monday to Friday).


Rubbish and Recycling

Please note on Friday 19 April (Good Friday) rubbish and recycling will be collected as normal. From Monday 22 April all collections will be a day later due to the bank holiday.
This site is open 8:30am to 7:30pm, 7 days a week. Don't forget to bring your permit! *This site may be busier than normal over the bank holiday weekend, please be patient if you have to queue*
This site is now open 8am - 6pm, 7 days a week. Don't forget to bring your permit! *This site may be busier than normal over the bank holiday weekend, please be patient if you have to queue*

Who To Contact

Assistance with a range of issues related to council services

01635 551111