West Berkshire Council

Consumer Advice

Free, impartial and confidential advice on consumer issues

For consumer advice you can:

For advice about your legal rights, visit the Advice Guide website.

Ways to take action to resolve a consumer issue

General advice on popular consumer issues

A variety of Sample letters  are also available through the Citizens Advice website.  These can give you a template to help you to resolve problems such as complaining about faulty goods, poor services and returning goods purchased over the internet.

Quick links to advice on some common consumer issues can also be found on the Adviceguide.org.uk website.

Buy With Confidence (BWC)

The Buy With Confidence scheme is a register of trustworthy and reliable traders that have been checked by qualified trading standards officers.  You can search the BWC website for a business or company in your area with the peace of mind that they have been vetted to make sure they're committed to trading fairly.

Support With Confidence (SWC)

The Support With Confidence scheme works in the same way as the Buy With Confidence scheme, but focusses on businesses that provide care and support services. We list reputable and trustworthy providers that have been checked by qualified local authority professionals on our Social Care Info Point.


Who To Contact

Information and advice for consumers from West Berkshire and Wokingham's Trading Standards Service

03454 04 05 06