West Berkshire Council

Irina's Case Study

Irina, Payroll Administrator, Level 3

When I started my apprenticeship in payroll I had no experience. It was quite hard at the beginning because I wanted to do more but I couldn't. It took me a while to understand the terminology and what I was supposed to do. Now my job is much easier, I can understand what my colleagues are talking about and I feel great.

I really love my job and it is amazing how confident I feel now about payroll compared with a year ago when I had just started my apprenticeship. I have learned so much and this was possible only with help from my colleagues - they offered me support every day. Thank you WBC for this opportunity!