West Berkshire Council

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Coronavirus (COVID-19)

Find information about community support and our services during the coronavirus pandemic, on our information for residents pages, our information for businesses pages, and our community support hub page which has guidance to help coordinate community organisations.

See a summary of our Local Outbreak Control Plan and read our frequently asked questions. 

How do I access food and medicine now that government deliveries have ended?

How you can obtain food and your prescribed medicines now that shielding is paused (as of 31 July)

After shielding pauses and the food parcel and medicine deliveries from the government end on 31 July, people who have been shielding will be able to visit shops and supermarkets from 1 August.

Those registered for the priority supermarket slots will remain eligible after 31 July.

The Royal Voluntary Service (NHS Volunteer Responders) will carry on delivering food, prescriptions and essential items purchased by vulnerable residents, if needed. The organisation can be contacted on 0808 196 3646 (8am to 8pm).

Further information on what happens from 1 August is provided in the government's guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

For additional support, Berkshire Age UK's Easy Shop can provide a shopping service for £6 fee to people over 60 years old who find accessing the internet difficult. The Easy Shop can be contacted by telephone on 01635 522255 or by email at easyshop@ageukberkshire.org.uk

People in significant difficulty can contact the West Berkshire Community Support Hub on: 01635 503579 by email on westberksbct@westberks.gov.uk for support with food and medicine delivery. The Hub will be able to direct them to the help they need. The Hub is open from 8:30am to 5pm on Monday to Thursday and 8:30am to 4:30pm on Fridays.

Set up in partnership with Volunteer Centre West Berkshire and Greenham Trust, West Berkshire Community Support Hub has been connecting people in need with groups offering help since lockdown commenced in March 2020. The Community Support Hub will remain open after shielding pauses to ensure that the elderly and most vulnerable people have access to food, medication and anything else they need.  The Hub will also continue to support the amazing volunteers and community action groups that are helping vulnerable people in their local areas.