West Berkshire Council

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Payments Offline

We're updating our payments system from 2pm on Tuesday 26 September.

We can't take any payments while we complete this process -  apologies for any inconvenience this might cause you.

Customer Services

Assistance with a range of issues related to council services


You can report problems with roads, streetlights, overgrown vegetation and other things online
All enquiries are handled according to our pdf icon Customer Contact Standards [198kb].

For out-of-hours emergencies regarding social care for adults and children or homelessness please contact the Emergency Duty Team on 01344 786543.

We provide an Out of Hours Emergency Contact Centre that can be contacted for a limited number of issues that require immediate action by council services.